1. Introduction
This Privacy Policy explains how WEPA Solutions EMEA LTD (“WEPA Solutions”, “we”, “us”, or “our”) collects, uses, shares, and protects your personal data when you visit our website https://wepa-solutions.shop (the “Website”) and when you interact with us through our online store, email, or WhatsApp Business API.
By using our Website, submitting your personal information, or communicating with us through any channel (including WhatsApp), you consent to the terms of this Privacy Policy.
2. Data Controller
WEPA Solutions EMEA LTD
Company Registration No. & VAT: 517032405
Address: Derech Eretz, Ashkelon 7890725, Israel
Email: compliance@wepa.solutions
3. Information We Collect
We may collect and process the following categories of personal data:
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Identification data: name, title, company name, and contact details (email address, phone number, billing/shipping address).
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Transaction data: order history, invoices, payments, and delivery details.
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Communication data: messages exchanged via email, contact forms, or WhatsApp Business.
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Technical data: IP address, browser type, device identifiers, and browsing activity (via cookies or analytics tools).
- Marketing preferences: consents and opt-ins to receive offers, updates, and notifications.
4. Purpose and Legal Basis for Processing
Your personal data is processed for the following purposes and based on the following legal grounds:
|
Purpose |
Legal Basis (GDPR) |
|
Order processing, invoicing, and delivery |
Performance of a contract (Art. 6(1)(b)) |
|
Customer support and technical assistance |
Legitimate interest / Contractual necessity |
|
Communication via WhatsApp Business (offers, invoices, status updates) |
Consent (Art. 6(1)(a)) |
|
Marketing and promotional messages (email/SMS/WhatsApp) |
Consent (Art. 6(1)(a)) |
|
Fraud prevention, security, and compliance |
Legal obligation (Art. 6(1)(c)) |
|
Website analytics and performance optimization |
Legitimate interest (Art. 6(1)(f)) |
5. WhatsApp Business API Communications
WEPA Solutions uses the Meta WhatsApp Business API integrated with Odoo ERP to facilitate real-time communication with customers.
Through WhatsApp, we may send:
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Order confirmations, invoices, and payment receipts
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Delivery updates or support messages
- Personalized offers or service notifications (if you have opted in)
You can opt out of WhatsApp communications at any time by replying “STOP” or by contacting us at compliance@wepa.solutions.
All communications via WhatsApp are encrypted in accordance with Meta’s end-to-end encryption standards.
6. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, comply with legal requirements, and maintain accurate business records.
Retention periods depend on the type of data:
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Accounting and tax records: up to 7 years
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Customer communication records: up to 3 years after last interaction
- Marketing data: until you withdraw your consent
7. Data Sharing and Third Parties
We may share your information with trusted third-party service providers that help us operate our business, including:
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Odoo S.A. (eCommerce and ERP platform hosting)
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Meta Platforms Ireland Ltd. (WhatsApp Business API)
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Elastic Email (transactional and marketing emails)
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ClickSend (SMS gateway)
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Payment processors (as applicable)
- Legal, tax, and IT security advisors (where required)
All third-party providers are bound by strict data protection and confidentiality obligations.
8. International Data Transfers
As an international company, WEPA Solutions may transfer data to countries outside the European Economic Area (EEA).
Whenever such transfers occur, we ensure an adequate level of protection through:
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The use of Standard Contractual Clauses (SCCs), or
- Transfers to jurisdictions recognized by the European Commission as providing adequate data protection.
9. Your Rights
You have the following rights under the GDPR and applicable Israeli privacy laws:
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Right of access to your data
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Right to rectification of inaccurate information
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Right to erasure (“right to be forgotten”)
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Right to restrict or object to processing
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Right to data portability
- Right to withdraw consent at any time
To exercise your rights, please contact us at compliance@wepa.solutions.
We may need to verify your identity before processing your request.
10. Data Security
We implement appropriate technical and organizational measures to ensure data security, including:
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Encrypted connections (SSL/TLS)
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Secure storage and restricted access
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Regular system monitoring and updates
- Staff confidentiality and cybersecurity training
Despite these measures, no system can guarantee absolute security. You are encouraged to use strong passwords and safeguard your own devices.
11. Cookies and Tracking Technologies
Our Website uses cookies and similar technologies to enhance user experience and analyze traffic.
You can manage or disable cookies in your browser settings.
Some cookies are essential to the proper functioning of the website and cannot be disabled.
12. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal obligations.
The latest version will always be available at https://wepa-solutions.shop/privacy-policy.
13. Contact
If you have any questions or concerns about this Privacy Policy or your personal data, please contact:
WEPA Solutions EMEA LTD
Derech Eretz, Ashkelon 7890725, Israel
Email: compliance@wepa.solutions
